Barbara Stuart
@barbstuart
Marketing @ Enghouse Interactive, global contact centre provider
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On the first day of Christmas my Manager said to me... A new take on the old partridge/pear tree carol, created especially for all our #contactcentre friends. Wishing you a great Christmas and New Year, from the team at Enghouse. Enjoy! pbynd.co/rpr8v
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Using AI to Achieve 100% Agent Evaluation
Learn how to use AI for up to 100% agent evaluation to transform the quality of your contact centre interactions while improving your team development...
On the first day of Christmas my Manager said to me... A new take on the old partridge/pear tree carol, created especially for all our #contactcentre friends. Wishing you a great Christmas and New Year, from the team at Enghouse. Enjoy! pbynd.co/p3mxy
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Using AI to Achieve 100% Agent Evaluation
Learn how to use AI for up to 100% agent evaluation to transform the quality of your contact centre interactions while improving your team development...
Congratulations to 2021's awesome CCNNZ winners and finalists #ccnnz
How Has The Pandemic Impacted Customer Experience? callcentrehelper.com/pandemic-impac… @EnghouseInterac #cctr
n empowered employee feels more in control of their working life and invariably contributes more. But is that the contact centre tradition? A great article from the folk at CallCentreHelper.com #contactcentre #empoweringpeople pbynd.co/2z659
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What Does Employee Empowerment REALLY Mean?
We investigate what an empowered employee looks like in the contact centre. What Is Employee Empowerment? A concept where staff members have a large amount of control over what they do, how they do...
Keen to make sure you've checked all the boxes for your Work from Home contact centre? Read the blog, get the eBook :) ...
Need to get your remote contact centre up and running quickly? Enghouse Interactive have kindly provided their e-book checklist for our members. See what you need to do to ensure you hit the ground running 👉 buff.ly/2xQywYD
The Top 10 Acquisitions of 2019 buff.ly/37jMbn8 <Who's counting? I'm counting! 6/10 of the top acquisitions are #contactcenter or #CCaaS related. @DaveMichels
What's involved with moving your contact centre to #MicrosoftTeams? Here are some things to think about... pbynd.co/4pd52
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eBook - Guide to Migrating your Contact Centre to Microsoft Teams
A contact centre integrated with Microsoft Teams extends the reach of your customer services operation. Use this eBook to seamlessly plan a migration....
Satya Nadella announced the inclusion of Te Reo Maori in the Microsoft Translator while in New Zealand recently. The Translator now enables instant translations of text from more than 60 languages into te reo Māori and vice versa pbynd.co/gnexu
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Microsoft Translator now includes te reo Māori
App enables instant translations of text from more than 60 languages into te reo Māori and vice versa...
Go-live cake is best when shared with happy customers. Thanks PGG Wrightson!
What to consider before implementing a new channel for digital #customerservice? #Enghouseinterac's VP of Marketing & Alliances offers #contactcentre leaders some insights... pbynd.co/majrq
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23 Considerations to Make Before Implementing a New Digital Channel
Our panel of experts share some of the key questions that your contact centre should be asking itself before it implements a new channel for digital customer service. 1. Have We Mapped Out Our...
Congratulations Gloria at Hamilton CC, winner of the gorgeous Enghouse Interactive gift hamper! #ccinz10 @EnghouseInterac
Great conference - and Happy 10th Anniversary #ccinz10. Look fwd to seeing the winner of our prize draw 😁
Roll up! roll up! 😁
Just arrived and looking forward to a great day at this year's CCiNZ Annual Conference. #contactcentre #customerexperience #technology #ccinz10
Great write up about the Timaru District Council team in the @TimaruHerald bit.ly/2lYqoih
Great article from Forbes on changing up the customer experience with a value-based service that can create a more participatory experience for consumers and associates... pbynd.co/24y98
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Five Ways To Level Up Your Customer Experience
Shifting to value-based service can create a more participatory experience for consumers and associates....
Outside of the box is always better... @EnghouseInterac and @NEC_Australia are proud to be chosen communications providers for @TasmaniaPolice, Fire and Ambulance Services linkedin.com/pulse/tasmania…
A great day for English cricket. The 5th time England has won a World Cup title and a first for the budding men's team! You go boys! #CWC19Final
Congratulations and welcome to new customer City of Unley :) from #enghouseinterac and @msPartner #icomm linkedin.com/feed/update/ur…
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