Contexta360
@contexta360
Contexta360 is an affordable, easy-to-use suite of AI fuelled speech analytics and quality management solutions.
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It’s #CustomerServiceWeek! Are you looking to boost your service game? Contexta360 Conversational Intelligence turns every interaction into actionable insights. ✅ Understand customers faster ✅ Deliver personalized experiences ✅ Improve team performance
Are you struggling with compliance? Our Compliance Snap-In automates legal standards, protects data, and boosts efficiency. Ready to streamline your business? Let’s chat! lnkd.in/gSQiMXN4
Exciting news: Contexta360 has moved to the lively Bloemenmarkt area in Central Amsterdam! The new office boasts stunning views of the famous flower market on the Singel Canal, creating a beautiful backdrop for our team's work. #Amsterdam #BloemenmarktViews
Want to wow your customers with top-notch service? 🌟 Discover how to transition from a traditional contact centre to a digital powerhouse in our latest blog post. buff.ly/3oy8Kmb CX #DigitalTransformation
Discover the future of Quality Management with Contexta360's latest infographic. See how cutting-edge technology is reimagining traditional Quality Management practices, enabling organisations to unlock new levels of customer insights, operational efficiency & employee engagement
Improve your contact centre operations with Contexta360's Contact Centre Decision Makers Guide 2023. Gain valuable insights and stay ahead of key trends to enhance customer experience and drive business growth.buff.ly/3Hz5kG2 #contactcentre #customerexperience
Want to make better business decisions based on customer data? AI-powered contact centers can help. With the ability to analyse large volumes of data and identify patterns and trends, AI can provide real-time insights into customer sentiment.buff.ly/44opzA3
Are you struggling with staff retention in your contact centre? Discover the top drivers that make good contact centre staff leave and the factors and that can contribute to high turnover rates. buff.ly/3VtQIxq #employeeexperience #agents #team #recruitment #retention
Customer retention and success are founded on understanding your customers. In this short blog we explore the 8 key elements that will increase your customer success. lnkd.in/eucGPnzh
What Is Customer Analytics? callcentrehelper.com/what-is-custom… via @callcentrehelp
Many contact centres are still unable to identify broken processes. David Samuel discusses the five broken processes which go undetected and jeopardise CX. lnkd.in/ejCgC3a4 @callcentrehelp @Cust_Contact
So many people staying on top of their game with this 90-second blast.
Get Your 90-Second Fast-Facts Knowledge Top-Up contexta360.com/mythbusters-sp… @contexta360 #contactcenter #Management #Analytics
There's so much more here than you could imagine.
The Relationship Between Quality Management, Speech Analytics and CX callcentrehelper.com/quality-manage… @contexta360 #technology #Strategy #CX #customerservice
How To Deliver Quality Management and Speech Analytics Benefits callcentrehelper.com/quality-manage… @contexta360 #Management #technology
CXToday interviews Contexta360's Rene Van Popering, Director of Solutions Architecture EMEA to discover why speech analysis should be an essential part of every contact centre. lnkd.in/e_KU-fce #callrecording #automation #nlp #naturallanguageprocessing
Since the pandemic, the call centre has been pushed to its limits. In our short podcast, we discuss the impact broken processes have on the business and how resolving them is a lot easier than most business leaders can imagine. lnkd.in/dTjmCHk8
David Samuel - Chief Product Officer at Contexta360 busts 3 myths around Speech Analytics in 90 seconds. lnkd.in/dBkDSYRS #speechanalytics #interactionanlaytics #cxtransformation
Innovative leaders are looking to the latest technology to offer new products and solutions that expand their VoC programmes. How is VoC set to change with the entrance of enhanced AI powered Speech Analytics? contexta360.com/blog/how-speec…
Contexta360 celebrates International Women's Day and our very own ladies in technology. #iwd2022 #womenintechnology #womenintech
Report: Customer Effort, Engagement & First-Contact Resolution callcentrehelper.com/resource.php?i… @contexta360
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