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"Not everything is an FAQ!" The right answer to every user need is not yet more text. I have identified 8 basic 'forms' of content that non-web business teams can use to analyse their options and make better content. blog.diffily.com/2024/09/8-form…
Things *always* get better when I use this model to analyse my website. Typically I get more resourcing (manpower, budget). Sometimes, I just get more understanding. But even understanding helps as it cuts the torrent of demands placed on my team. #ux blog.diffily.com
Answers on a postcard - Which would you click to confirm you have not made an application before: Yes? No? #UX
I guess I'm not the only person who ruthlessly skips ahead 3-4mins on *every* episode on *every* podcast I listen to. On some, even more. The actual content generally starts about then. Why? The introductions are usually filler. I prefer it when they get straight to the point.
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