IMACSWEB
@imacsweb
Passionate about biz. Unrivaled Auto industry servants. No BS consulting/event speaking: SEO/Content/BDC/SEM. There's no substitute for results! No auto tweets.
Może Ci się spodobać
James Druzbik of @Group1Auto talking #AI with @BanksReport at #Autovate2025 about UX with AI responses. “I want 10 out of 10, not 8 out of 10” for proper prospect engagements in selecting AI solution.
“By 2050, we’ll still have 18,000 rooftops, with about 500 dealer owners (currently about 7,000) #consolidation -JT Taylor, Accrual Equity Partners #Autovate
“When will see the end of personal vehicle ownership?” -Cliff Banks @BanksReport on @Waymo at #Autovate2025
Not sure who’s more inept… .@tsa or .@AmericanAir this time. Checked in 4/4 for a flight #DFW #LAS and my bike made it to #LAX with ANOTHER bag tag/name and just received the bike today 4/10 back in Dallas. Almost as bad as last year when AA broke my bike and didn’t cover it!!!…
Thoughts on our latest post? imacsweb.com/where-laziness… #AI #chatbots #automotive #trainwreck
Really @AmericanAir?
Thanks .@American for your amazingly poor crew on 1001 DFW-CUN for ignoring the request from my spouse and me (EPs) on the two empty #firstclass seats open as we push back. Flight leader declined referring to gate agent. #travel #FAIL
And .@AmericanAir drops the ball again! Rough year between us, huh folks? At least you didn’t break another one of my bicycles today!!! #travel #fail #youshouldhaveitfiguredoutbynow #EPdoesntmatter
.@lyft six weeks, a lost item chat with the driver, four support chats, two support calls and no result on being reunited with the CONFIRMED lost item on a ride to DFW. This is uncalled for, ridiculous and frustrating. Maybe you don't need our company's 100+ rides per year?
This was just received in the catch-all of one of my companies... too many things wrong with marketing companies today and this is before they incorrectly set up campaigns or actually spend a dollar!!!!!
#cardealers, it's 2024 and time to understand that #marketing is not an 'does or doesn't' asset. It's a partnership of business objectives aligned with purposeful execution. Stop believing banners, emails & paid ads are alone M A R K E T I N G defined. They're not!! #wakeup
Q10 | #custserv Besides giving them ultimate service, what are some ways to retain customers?
Q9 | #custserv If customer retention is a priority, should the customer service team be part of Marketing? If not, why not?
Q7 | #custserv What are some ways your business works to retain an unhappy customer?
Q6 | #custserv In the social age, is your customer service competing not only with your direct competition with Wall-street Giants? Or is that a myth?
Who's ready for #custserv tonight? See you at 6PT / 9ET! @Ashkejri @billquiseng @C_DeSantis @deepak77 @dekebridges @GailDavvis @ideakid88 @imacsweb @Jedhunter1 @Kathrynclang @KevinOinSC @KindraCotton @Maewmb @MarkC_Avgi @mike_nunes @milguy23 @mzayfert @NealWoodson…
Q5 | #custserv Does customer service have to be really bad to cost you a customer, or does it merely have to be unsatisfactory?
Leading the charge and running an organization "Women in Automotive" to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo
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