ntilink's profile picture. Providing business telephone equipment, voice, internet, hosted VOIP and cabling services with the highest quality workmanship in the industry.

Normandeau Tech

@ntilink

Providing business telephone equipment, voice, internet, hosted VOIP and cabling services with the highest quality workmanship in the industry.

3 tips as they relate to better communications with your customers and prospects. 1. Offer omnichannel supportOffer telephone, video and chat. 2. Reduce response time. 3. Be available on live chat

ntilink's tweet image. 3 tips as they relate to better communications with your customers and prospects.
1. Offer omnichannel supportOffer telephone, video and chat.
2. Reduce response time.
3. Be available on live chat

The customer experience is elevated to the top with 5 star reviews when the customer knows they have been heard, requests are responded to and resolutions provided quickly. Can you do that if you only offer telephone call or email as a communication path? No, of course not.

ntilink's tweet image. The customer experience is elevated to the top with 5 star reviews when the customer knows they have been heard, requests are responded to and resolutions provided quickly.  Can you do that if you only offer telephone call or email as a communication path?   No, of course not.

Business Text for Simple requests and easy-to-answer questions Some people like to call, while others would rather text so they can multitask while they wait for a response.


I just saw this image and remembered trying it back when........ Who can remember this and did you try it? We've come a long way. If your still stuck in these times, no fear, we can help. Ask me how. #businessphonesystems #businessphonesystem #officetelephones #officetelephone

ntilink's tweet image. I just saw this image and remembered trying it back when........
Who can remember this and did you try it?
We've come a long way.  If your still stuck in these times, no fear, we can help.
Ask me how.

#businessphonesystems #businessphonesystem #officetelephones #officetelephone

Companies that have expanded their ability to include chat, SMS(text) and website real-time communication while answering calls at the same time are streamlining the customer journey by engaging customers in realtime via the channel they prefer.

ntilink's tweet image. Companies that have expanded their ability to include chat, SMS(text) and website real-time communication while answering calls at the same time are streamlining the customer journey by engaging customers in realtime via the channel they prefer.

A LinkedIn Poll of customer support channels was launched to analyze the behavior of support leaders. Question: What is the best customer support channel that works best for you? 30% chose phone calls to support their customers. 35% chose text(SMS, MMS). 35% chose Web Chat


What is Web Real Time Communication? WebRTC (Web Real-Time Communication) is a free, open-source solution providing web browsers and mobile applications with real-time communication (RTC) via simple application programming interfaces (APIs). Want to learn more?


Can a company text you without consent? Under the Telephone Consumer Protection Act (TCPA), businesses may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business.

ntilink's tweet image. Can a company text you without consent?
Under the Telephone Consumer Protection Act (TCPA), businesses may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business.

Text customers from a computer using business texting software Did you know that you can text customers from a computer or mobile app from your published business number.


Text is not only for personal use. Business can use it to improve customer service. “Pay by Text and SMS communications is a safe, simple and easily adaptable technology for any industry,” said Everyware Founder and CEO Larry Talley in the press release.

ntilink's tweet image. Text is not only for personal use.  Business can use it to improve customer service. 
“Pay by Text and SMS communications is a safe, simple and easily adaptable technology for any industry,” said Everyware Founder and CEO Larry Talley in the press release.

Did you know that you can use your earbuds to make and receive calls on your business phones? Contact me to learn how easy it is to setup and use. ntilink.com/contact-us/ #businessphonesystems #businessphonesystem #officetelephones #cloudcommunications #cloudpbx #voipservic


Have you seen our latest news? conta.cc/38rhJtr

ntilink's tweet image. Have you seen our latest news? conta.cc/38rhJtr

Sending warm wishes and cheers to brighter days conta.cc/38rhJtr

ntilink's tweet image. Sending warm wishes and cheers to brighter days conta.cc/38rhJtr

Make your website and email come to life by allowing more ways to communicate. Go with WebRTC and Wildix.

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A must see at NEASS Fall Conference conta.cc/2N1nnpC

ntilink's tweet image. A must see at NEASS Fall Conference conta.cc/2N1nnpC

Normandeau Tech podał dalej

Intermedia partners Brett Normandeau and Michael Goldstein join @ericjroach on stage @LANINFOTECH @ntilink #XCH18 #partnersunite

intermedia_net's tweet image. Intermedia partners Brett Normandeau and Michael Goldstein join @ericjroach on stage @LANINFOTECH @ntilink #XCH18 #partnersunite

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