Sayed S.
@sayed_ali_sas
CX Denizen | Analytics Consulting | XM | PhD Uni. of Lugano | Medium is the message | Burning the candles @ both ends | MUFC Fan | United over Food! RCB4Life
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2025 Prediction: Agentic AI will get real for customer service in 2025 as organizations move beyond experimentation to real implementations. Read Valoir predictions at valoir.com/blog-1/valoir-… #2025Tech #Predictions #AI #AgenticAI #CustomerService #CX
In ‘24, customer perceptions of CX dropped to an all-time low at both the brand + industry level. Disparate systems + the manual work that goes into running them make CX hard to deliver. Enter agentic AI. Learn what AI agents can do for better CX. the-future-of-commerce.com/2025/03/06/age…
What’s Your Insights Utilization Rate? 24 Ways To Boost 2024 CX ROI Via @customerthink bit.ly/3tJaifQ #marketing #CX #CXROI
#Leadership affects company culture, and #culture impacts #CX. How are your leaders impacting your customers' experiences? sogolytics.com/blog/how-leade…
How can you ensure your webinars engage your audience and generate quality leads? We explain how in this short video. To learn more check out our guide: ow.ly/Fs1M50PpTmH #CX #Webinars
In a recent survey, over half (55%) of #customerexperience leaders said organizational silos were one of the biggest obstacles to their #CX program's success. (via @MyCustomer) mycustomer.com/customer-exper…
What was discovered from surveying 1,000 customers & 250 #CustomerExperience business leaders? Read this report for insights that businesses across all industries can use to benchmark their #CustomerService and improve #CX: bit.ly/3WSIheO Sponsor: @NorthridgeGroup
Inside the Latest Wave of #CustomerExperience Innovation or Evolution cmswire.com/customer-exper… #CX #Business #Technology #Management @TechExplorist @NewTechTwin @diioannid @techpearce2 @RosyCoaching @Nicochan33 @BernardMarr @anand_narang
cmswire.com
Inside the Latest Wave of Customer Experience Innovation or Evolution
According to Interactions CEO Michael Iacobucci, there are two major reasons for the current customer experience evolution. We spoke with him about these.
How to build a customer-first strategy and embed it in your culture ow.ly/J5eB50KO9eQ #customersatisfaction #customerexperience #custexp #CX @CustifySRL
@jeanniecw discusses how to get your CX programme out of a reactive rut - and onto a proactive path. ow.ly/s9Sb50KSY2s #cxmanagement #customerexperience #custexp #CX
Customers' emotions must be taken into account throughout the customer journey in order to engage customers.☝️ Find out via the link what is customer emotions and how to measure them.🚀 hubs.li/Q01mXCXP0 #EVI #customerisking #Feedbackly #CX #customerexperience
feedbackly.com
What is Customer Emotion? The Must Know - Feedbackly
Customer emotions refer to the emotions that customers experience when they go through the buying journey.
In order for an organisation to deliver exceptional customer experience, customer focus must be at the centre of every action and every decision across the entire organisation. ow.ly/Pleq50Kq28U #cxmanagement #customerexperience #customeremotion #customersuccess #CX
One of the biggest dangers to #VoC programs are leaders who THINK they know way more about customers than they actually do. #CX #CustomerExperience #VoiceofCustomer
Have you incorporated #AI into your Customer Experience strategy? It seems like the new shiny thing, but beyond the buzzword, it can be a game changer for #CX management, if used properly! #CustExp techstory.in/three-ways-ai-…
techstory.in
Three Ways AI Is Changing Customer Experience - TechStory
Artificial Intelligence (AI) plays a crucial role in how eCommerce businesses operate. From data collection and mining to data analytics, AI has transformed how online ventures perform market...
How to turn statistics into a visual CX roadmap ow.ly/v4cA50KjJnE #cxmanagement #customerexperience #custexp #CX
The inability of most organizations to measure the customer experience leads them to miss what most matters for customers. Combine empathy with organizational data to impact outcomes for customers and the business! #cx #customerexperience #customerjourney ow.ly/AA1250IoRY4
Mapping Your Customers’ Support Experience customerthink.com/mapping-your-c… via @CustomerThink #customerservice #customerexperience #journeymapping
It's awfully difficult to deliver the ideal #CustomerExperience, when your company has not defined the ideal Customer Experience. #CX
destinationcrm.com/BestPractices/… Measuring CX with Voice of the Customer and Journey Analytics #customer-journey #websitefeedback
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