SupportNinja
@supportninja
Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh
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We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 hubs.li/Q02L8p490 #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth
Scaling sounds great until you hit a bottleneck. ⚠️ For fast-growing businesses, it’s rarely just about hiring more people. Sustainable scale requires the right tools, smarter workflows, and a strategy that doesn’t crumble under pressure. 🔗 hubs.li/Q03V8tGV0
AI is reshaping CX faster than most leaders expected. But winning companies are pairing AI with strategic partnerships that expand capability, improve quality, and accelerate impact. 🔗 hubs.li/Q03V8sL20
A vendor promises “all-in” support — until you ask for something new. Then comes the red tape. The delays. The surprise charges. 😤🚩 That’s why we built our delivery model around flexibility to+tech enablement. 🔗 hubs.li/Q03TStk-0
SupportNinja was named Outsource Partner of the Year in the 2025 Excellence in Customer Service Awards! 🏆 Grateful to be recognized for delivering results that matter. 🔗 hubs.li/Q03TSmSQ0
Agentic AI might be the future — but today’s AI agents still function like old-school IVRs. Read more in ECT News Network's CRM Buyer: 🔗 hubs.li/Q03TScqy0
CX alignment starts with culture. During her on-site trip, SupportNinja Director of Business Development Sohaani Cicconi saw why Filipino CX delivery stands out: ✨ Service mindset 📶 Strong connectivity 🌴 Young, energetic workforce 🔗 hubs.li/Q03TDBV20
On The Wise Decision Maker Podcast, SupportNinja CEO Craig Crisler shared how remote teams stay connected, aligned, and engaged at scale. 🔗 hubs.li/Q03TD7830
170M users. Thousands of submissions. One priority: community integrity. SupportNinja delivered scalable moderation with comment reviews, copyright checks, and quality audits. 🔗 hubs.li/Q03TD0Pj0
SupportNinja helped a leading AI chat platform design a community moderation model that protected user expression, reduced harmful content, and aligned every interaction with brand standards — even as volume surged. 🔗 hubs.li/Q03TmmBZ0
Great renewal strategies include: 💬 Proactive check-ins 📊 Usage insights that drive value 📅 Timely, tailored reminders If your team can’t keep up, outsourcing renewals can protect revenue and give your customers the follow-through they expect. 🔗 hubs.li/Q03T5fDW0
In this Forbes Technology Council Expert Panel piece, SupportNinja CEO Craig Crisler highlights why AI-enabled automation only creates value when it frees people to focus on relational, high-impact moments. 🔗 hubs.li/Q03T5cJ80
Complexity demands more than ticket takers. Augury partnered with SupportNinja to build a high-performing global team — now 90% of their frontline technical support runs through us. 🔗 hubs.li/Q03T56Pc0
Cheap labor isn’t a competitive advantage anymore. 77% of leaders now prioritize quality over cost, and 66% say AI will increase outsourcing needs. Outsourcing is evolving fast — it’s no longer just about headcount. 😱 🔗 hubs.li/Q03SVDT40
Privacy the baseline for innovation. 🔐📈 As AI becomes embedded in every CX workflow, SupportNinja CTO Ken Braatz argues that “privacy by design” is the only way to scale automation without compromising trust. 🤝 🔗 hubs.ly/Q03SVDq10
Outsourcing has evolved. Has your strategy? 🤔 84% of execs now prioritize CX over cost, and 77% require AI from vendors. AI-powered outsourcing is the norm — but balance still wins. ⚖️ 🔗 hubs.ly/Q03SVzX40 What’s your biggest AI-in-CX challenge?
MYTH: ❝AI QA will replace human QA.❞ TRUTH: You need both 🤖 AI QA surfaces patterns, tracks sentiment + flags issues in real time. 🤝🏽 Human QA delivers nuanced reviews, coaching + strategic oversight. 🔗 hubs.li/Q03RTYBf0
SupportNinja CEO Craig Crisler shares how full-lifecycle CX outsourcing helps companies: ✅ Convert more freemium users ✅ Reduce churn with proactive renewals ✅ Scale support without sacrificing quality 💡 hubs.li/Q03RTVDS0
❝AI is supposed to be about automation, but deploying it the right way takes a lot of conversation.❞ SupportNinja CEO Craig Crisler joins Dr. Gleb Tsipursky to break down what it really takes to align GenAI with your customer experience. 🔗 hubs.li/Q03RTNCm0
A great product won’t save a broken experience. Our meal kit mystery shop found: 🍴 Premium brands with deceptive cancellation flows 🥘 Challenger brands ghosting on social channels 📦 Competitors failing to personalize or connect emotionally 🔗 hubs.li/Q03RTThd0.
SupportNinja CEO Craig Crisler’s CX reset checklist: 1️⃣ Diagnose the journey, touchpoint by touchpoint 2️⃣ Prioritize fixes that reduce friction customers actually feel 3️⃣ Integrate automation where it reinforces people and process 🔗 hubs.li/Q03RFBWX0
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