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supportninja's profile picture. Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh

SupportNinja

@supportninja

Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh

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SupportNinja
 @supportninja
13 авг. 2024 г.

We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 hubs.li/Q02L8p490 #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

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SupportNinja
 @supportninja
5 нояб.г.

MYTH: ❝AI QA will replace human QA.❞ TRUTH: You need both 🤖 AI QA surfaces patterns, tracks sentiment + flags issues in real time. 🤝🏽 Human QA delivers nuanced reviews, coaching + strategic oversight. 🔗 hubs.li/Q03RTYBf0

supportninja's tweet image. MYTH: ❝AI QA will replace human QA.❞ TRUTH: You need both 🤖 AI QA surfaces patterns, tracks sentiment + flags issues in real time. 🤝🏽 Human QA delivers nuanced reviews, coaching + strategic oversight. 🔗 hubs.li/Q03RTYBf0
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SupportNinja
 @supportninja
5 нояб.г.

SupportNinja CEO Craig Crisler shares how full-lifecycle CX outsourcing helps companies: ✅ Convert more freemium users ✅ Reduce churn with proactive renewals ✅ Scale support without sacrificing quality 💡 hubs.li/Q03RTVDS0

supportninja's tweet image. SupportNinja CEO Craig Crisler shares how full-lifecycle CX outsourcing helps companies: ✅ Convert more freemium users ✅ Reduce churn with proactive renewals ✅ Scale support without sacrificing quality 💡 hubs.li/Q03RTVDS0
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SupportNinja
 @supportninja
5 нояб.г.

❝AI is supposed to be about automation, but deploying it the right way takes a lot of conversation.❞ SupportNinja CEO Craig Crisler joins Dr. Gleb Tsipursky to break down what it really takes to align GenAI with your customer experience. 🔗 hubs.li/Q03RTNCm0

supportninja's tweet image. ❝AI is supposed to be about automation, but deploying it the right way takes a lot of conversation.❞ SupportNinja CEO Craig Crisler joins Dr. Gleb Tsipursky to break down what it really takes to align GenAI with your customer experience. 🔗 hubs.li/Q03RTNCm0
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SupportNinja
 @supportninja
5 нояб.г.

A great product won’t save a broken experience. Our meal kit mystery shop found: 🍴 Premium brands with deceptive cancellation flows 🥘 Challenger brands ghosting on social channels 📦 Competitors failing to personalize or connect emotionally 🔗 hubs.li/Q03RTThd0.

supportninja's tweet image. A great product won’t save a broken experience. Our meal kit mystery shop found: 🍴 Premium brands with deceptive cancellation flows 🥘 Challenger brands ghosting on social channels 📦 Competitors failing to personalize or connect emotionally 🔗 hubs.li/Q03RTThd0.
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SupportNinja
 @supportninja
4 нояб.г.

SupportNinja CEO Craig Crisler’s CX reset checklist: 1️⃣ Diagnose the journey, touchpoint by touchpoint 2️⃣ Prioritize fixes that reduce friction customers actually feel 3️⃣ Integrate automation where it reinforces people and process 🔗 hubs.li/Q03RFBWX0

supportninja's tweet image. SupportNinja CEO Craig Crisler’s CX reset checklist: 1️⃣ Diagnose the journey, touchpoint by touchpoint 2️⃣ Prioritize fixes that reduce friction customers actually feel 3️⃣ Integrate automation where it reinforces people and process 🔗 hubs.li/Q03RFBWX0
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SupportNinja
 @supportninja
4 нояб.г.

The best CX partners act like an extension of your team. On Sarah Caminiti’s CX Roundtable, SupportNinja CEO Craig Crisler, Greg Collins, and Blair Wilen share how regional context, agent development, and clear ownership raise performance and trust. 🔗 hubs.li/Q03RF3bB0

supportninja's tweet image. The best CX partners act like an extension of your team. On Sarah Caminiti’s CX Roundtable, SupportNinja CEO Craig Crisler, Greg Collins, and Blair Wilen share how regional context, agent development, and clear ownership raise performance and trust. 🔗 hubs.li/Q03RF3bB0
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SupportNinja
 @supportninja
4 нояб.г.

Imagine managing thousands of sensitive letters, emails, & media requests with no single source of truth. 🫨 A global philanthropic organization faced that challenge until we built a secure, streamlined system turning risk into reliable insights. 🔗 hubs.li/Q03RDVn00

supportninja's tweet image. Imagine managing thousands of sensitive letters, emails, & media requests with no single source of truth. 🫨 A global philanthropic organization faced that challenge until we built a secure, streamlined system turning risk into reliable insights. 🔗 hubs.li/Q03RDVn00
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SupportNinja
 @supportninja
3 нояб.г.

Legislation won’t stop outsourcing. It’ll speed up AI adoption. 📜🤖 SupportNinja CEO Craig Crisler shares that brands will likely push hybrid models and automation to balance cost and compliance. 🔗 hubs.ly/Q03Rq4M80

supportninja's tweet image. Legislation won’t stop outsourcing. It’ll speed up AI adoption. 📜🤖 SupportNinja CEO Craig Crisler shares that brands will likely push hybrid models and automation to balance cost and compliance. 🔗 hubs.ly/Q03Rq4M80
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SupportNinja
 @supportninja
3 нояб.г.

Would you know if your vendor’s app was breached tomorrow? 🕵️‍♀️ The Drift data breach exposed a growing threat: fourth-party risk. Learn how leaders can strengthen vendor oversight and keep customer data safe through layered, privacy-first practices. 🔗 hubs.li/Q03Rp_7L0

supportninja's tweet image. Would you know if your vendor’s app was breached tomorrow? 🕵️‍♀️ The Drift data breach exposed a growing threat: fourth-party risk. Learn how leaders can strengthen vendor oversight and keep customer data safe through layered, privacy-first practices. 🔗 hubs.li/Q03Rp_7L0
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SupportNinja
 @supportninja
3 нояб.г.

How much does one bad process really cost? 💸 For a global logistics leader, a single misrouted shipment cost $11K. SupportNinja helped turn things around with standardized SOPs and regional ownership. 🔗 hubs.ly/Q03RpF590

supportninja's tweet image. How much does one bad process really cost? 💸 For a global logistics leader, a single misrouted shipment cost $11K. SupportNinja helped turn things around with standardized SOPs and regional ownership. 🔗 hubs.ly/Q03RpF590
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SupportNinja
 @supportninja
31 окт.г.

Most QA programs only sample 2–5% of interactions. That leaves blind spots that can quietly erode CX. AI can change that. With full visibility across conversations, leaders can: 🔎 Spot patterns earlier 🧠 Coach smarter 📈 Scale trust with accuracy 🔗 hubs.li/Q03R8ZkW0

supportninja's tweet image. Most QA programs only sample 2–5% of interactions. That leaves blind spots that can quietly erode CX. AI can change that. With full visibility across conversations, leaders can: 🔎 Spot patterns earlier 🧠 Coach smarter 📈 Scale trust with accuracy 🔗 hubs.li/Q03R8ZkW0
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supportninja's profile picture.
SupportNinja
 @supportninja
31 окт.г.

Ever realized too late that your vendor’s “integrations” came with strings attached? 🕸️ Some push clients onto their own platforms, creating dependencies that are scary to unwind. 👻 SupportNinja keeps CX flexible with a tech-agnostic approach. 🔗 hubs.ly/Q03R8Y7V0

supportninja's tweet image. Ever realized too late that your vendor’s “integrations” came with strings attached? 🕸️ Some push clients onto their own platforms, creating dependencies that are scary to unwind. 👻 SupportNinja keeps CX flexible with a tech-agnostic approach. 🔗 hubs.ly/Q03R8Y7V0
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SupportNinja
 @supportninja
31 окт.г.

AI is everywhere, but there’s a gap between potential and results. 82% of companies say their vendors provide AI, yet many aren’t using it effectively. Customer Experience Magazine shared insights from the SupportNinja 2025 CX Outsourcing Report: 🔗 hubs.ly/Q03R8XDJ0

supportninja's tweet image. AI is everywhere, but there’s a gap between potential and results. 82% of companies say their vendors provide AI, yet many aren’t using it effectively. Customer Experience Magazine shared insights from the SupportNinja 2025 CX Outsourcing Report: 🔗 hubs.ly/Q03R8XDJ0
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SupportNinja
 @supportninja
29 окт.г.

What role does outsourcing play in shifting business priorities? ✅ Balancing innovation w/financial sustainability ✅ Pre-work for successful AI investments ✅ Scaling sustainably 🎙️ Tech Talks Daily with Neil C. Hughes + Craig Crisler: hubs.li/Q03QQ4jl0

supportninja's tweet image. What role does outsourcing play in shifting business priorities? ✅ Balancing innovation w/financial sustainability ✅ Pre-work for successful AI investments ✅ Scaling sustainably 🎙️ Tech Talks Daily with Neil C. Hughes + Craig Crisler: hubs.li/Q03QQ4jl0
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SupportNinja
 @supportninja
29 окт.г.

Too many AI vendors sell proof-of-concept as enterprise-ready. Without human-in-the-loop (HITL), automation breaks: ❌ Missed escalations ❌ Wrong answers ❌ Agent burnout SupportNinja CTO Ken Braatz explains why real AI relies on HITL. 🔗 hubs.li/Q03QP_Qx0

supportninja's tweet card. Automation without oversight puts your brand at risk. Learn why human-in-the-loop AI is the missing layer in scalable, trusted customer experience.
Why AI Alone Isn’t Enough: The Case for Human-in-the-Loop CX | SupportNinja
Источник: supportninja.com
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SupportNinja
 @supportninja
29 окт.г.

When churn spiked, a leading Edtech platform traced the issue back to gaps in customer experience. SupportNinja paired AI with empathetic agents, turned cancellations into renewals, and lifted CSAT to 98%. 🔗 hubs.li/Q03QPXQ50

supportninja's tweet image. When churn spiked, a leading Edtech platform traced the issue back to gaps in customer experience. SupportNinja paired AI with empathetic agents, turned cancellations into renewals, and lifted CSAT to 98%. 🔗 hubs.li/Q03QPXQ50
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SupportNinja
 @supportninja
28 окт.г.

AI in outsourcing is no longer optional. 360 Magazine shares SupportNinja research: 77% of CX leaders now require AI from vendors. The real wins come when AI blends with human expertise to create seamless CX. 🔗 hubs.li/Q03QDN090

supportninja's tweet image. AI in outsourcing is no longer optional. 360 Magazine shares SupportNinja research: 77% of CX leaders now require AI from vendors. The real wins come when AI blends with human expertise to create seamless CX. 🔗 hubs.li/Q03QDN090
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supportninja's profile picture.
SupportNinja
 @supportninja
28 окт.г.

📈 Holiday spikes test more than servers. SupportNinja CEO Craig Crisler shares that October should be your rehearsal window: run stress tests, lock in coverage, and give agents the AI tools to scale smoothly. CX readiness is business readiness. 🔗 hubs.li/Q03QDGLz0

supportninja's tweet image. 📈 Holiday spikes test more than servers. SupportNinja CEO Craig Crisler shares that October should be your rehearsal window: run stress tests, lock in coverage, and give agents the AI tools to scale smoothly. CX readiness is business readiness. 🔗 hubs.li/Q03QDGLz0
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supportninja's profile picture.
SupportNinja
 @supportninja
28 окт.г.

Ever try to give a company your money…and fail? 😬 In our ecommerce mystery shop, some brands blocked purchases before checkout. SupportNinja COO + CFO Jacob Moelter shares why transparency + training matter before the sale. 🔗 hubs.li/Q03QDBsm0

supportninja's tweet image. Ever try to give a company your money…and fail? 😬 In our ecommerce mystery shop, some brands blocked purchases before checkout. SupportNinja COO + CFO Jacob Moelter shares why transparency + training matter before the sale. 🔗 hubs.li/Q03QDBsm0
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supportninja's profile picture.
SupportNinja
 @supportninja
27 окт.г.

Big CX budgets don’t always win. One of the top brands in our mystery shop wasn’t luxury or global — it was a rising athletic apparel company. 🏃👟 SupportNinja CEO Craig Crisler says clarity, consistency + care can outshine multimillion-dollar CX. 🔗 hubs.li/Q03QjxQr0

supportninja's tweet image. Big CX budgets don’t always win. One of the top brands in our mystery shop wasn’t luxury or global — it was a rising athletic apparel company. 🏃👟 SupportNinja CEO Craig Crisler says clarity, consistency + care can outshine multimillion-dollar CX. 🔗 hubs.li/Q03QjxQr0
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myeyesshine_'s profile picture. Data-Driven SEO + PPC = Search Engine Control, @Loganix Partner/CEO, @Entrepreneur Columnist | Who Am I Really?..... Death As An Advisor

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Bobby Lane

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Jason Hsiao

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Color Theory

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w_zhou's profile picture. Startups and basketball. Featured on Mashable, Vice, Forbes, Fox Business, and more.

William Zhou

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