SupportNinja

We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 hubs.li/Q02L8p490 #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

What role does outsourcing play in shifting business priorities? ✅ Balancing innovation w/financial sustainability ✅ Pre-work for successful AI investments ✅ Scaling sustainably 🎙️ Tech Talks Daily with Neil C. Hughes + Craig Crisler: hubs.li/Q03QQ4jl0

Too many AI vendors sell proof-of-concept as enterprise-ready. Without human-in-the-loop (HITL), automation breaks: ❌ Missed escalations ❌ Wrong answers ❌ Agent burnout SupportNinja CTO Ken Braatz explains why real AI relies on HITL. 🔗 hubs.li/Q03QP_Qx0

When churn spiked, a leading Edtech platform traced the issue back to gaps in customer experience. SupportNinja paired AI with empathetic agents, turned cancellations into renewals, and lifted CSAT to 98%. 🔗 hubs.li/Q03QPXQ50

AI in outsourcing is no longer optional. 360 Magazine shares SupportNinja research: 77% of CX leaders now require AI from vendors. The real wins come when AI blends with human expertise to create seamless CX. 🔗 hubs.li/Q03QDN090

📈 Holiday spikes test more than servers. SupportNinja CEO Craig Crisler shares that October should be your rehearsal window: run stress tests, lock in coverage, and give agents the AI tools to scale smoothly. CX readiness is business readiness. 🔗 hubs.li/Q03QDGLz0

Ever try to give a company your money…and fail? 😬 In our ecommerce mystery shop, some brands blocked purchases before checkout. SupportNinja COO + CFO Jacob Moelter shares why transparency + training matter before the sale. 🔗 hubs.li/Q03QDBsm0

Big CX budgets don’t always win. One of the top brands in our mystery shop wasn’t luxury or global — it was a rising athletic apparel company. 🏃👟 SupportNinja CEO Craig Crisler says clarity, consistency + care can outshine multimillion-dollar CX. 🔗 hubs.li/Q03QjxQr0

An AI company’s engineers were buried in tickets instead of building the future. SupportNinja delivered: 👩‍💻 Tiered L1 + L2 support 🔐 SOC 2 Type II security ⚡ Smarter tagging + escalations Now engineers innovate while we manage secure, expert CX. 🔗 hubs.li/Q03Qh_7h0

When support misses the mark, parents cancel. This Edtech company faced rising churn and overwhelming tickets. SupportNinja built a model where: 🤖 AI handled routine requests 🧑‍💻 Agents saved accounts 📊 Insights improved product 🔗 hubs.li/Q03Q4z1N0

Strong CX turns every interaction into a growth opportunity. 🎟️📈 SupportNinja CEO Craig Crisler shares how to elevate CX into a business differentiator that builds loyalty and drives ROI in his article for the Forbes Technology Council. 🔗 hubs.li/Q03PZwQL0

Some of the first SupportNinja agents for GrowthZone are now in leadership roles — mentoring, onboarding, and shaping the next wave of CX talent. It’s proof that the right partnership helps people grow into leaders who shape the future of CX. 🔗 hubs.ly/Q03PZtZR0

AI seems like a silver bullet… until it stumbles on complexity, misses signals, or erodes trust. SupportNinja CTO Ken Braatz explains why human-in-the-loop (HITL) keeps AI effective with judgment, empathy, and quality control. 🔗 hubs.ly/Q03PYM-n0

📈 Growth was good. CX was struggling. This AI company had: 💡 60% revenue growth 📬 1,162 billing inquiries in 4 days ❌ No CRM, no visibility, no way to scale We deployed a billing team in 3 days, integrated a CRM, & cut manual work to zero. 🔗 hubs.li/Q03PLgLG0

The “growth at all costs” era is over. Only 27% of tech companies still prioritize it. CX leaders are shifting to sustainable growth, smarter outsourcing & AI that drives impact. SupportNinja CEO Craig Crisler shares 8 stats you can’t ignore. 🔗 hubs.li/Q03PLd930

🚀 Ready to level up your marketing strategy? In this CMSWire feature, SupportNinja CEO Craig Crisler highlights how AI-powered insights can empower your team to meet customer needs, scale personalization, and drive sustainable growth. 👇 Learn more: hubs.li/Q03PL9FY0

SupportNinja was named one of CEOWORLD Magazine’s 8 Best Customer Support Outsourcing Companies for Startups in 2025. Scaling companies need partners who align with tools, workflows & tone. That’s how outsourcing drives growth instead of churn. 💡 🔗 hubs.li/Q03PzcWX0

Outdated tools put reputation at risk. 😱 This global philanthropic org faced misrouted requests, delays, + limited visibility. SupportNinja built a secure comms hub + intelligence layer to safeguard interactions & turn data into strategy. 🔗 hubs.li/Q03PzbcY0

Sometimes CX fails before it begins. Trying to buy 4 T-shirts shouldn’t be this hard: 🛍️ Store-credit-only returns 💳 Declined corporate cards 🙅 Agents unable to troubleshoot SupportNinja COO + CFO Jacob Moelter shares fixes that save revenue. 🔗 hubs.li/Q03Pz8hl0

Great CX depends on consistency. Most QA programs only sample a fraction of interactions. SupportNinja VP of Service Delivery Omeed Jafari shows how AI can: ✔️ Review every conversation ✔️ Scale coaching ✔️ Protect trust 🔗 hubs.li/Q03Pm5Kh0

GenZ is rewriting the loyalty playbook. 🔑 SupportNinja CEO Craig Crisler told Shep Hyken GenZ values belonging over points. Events, early access + community feel more rewarding than discounts. That shift should change how brands design CX. 🎙️ hubs.li/Q03PlLdk0