Ascendr_CSM's profile picture. Customer onboarding and Project management platform 💪
Resources to empower Customer Success
- Templates and examples 📚
- Mentoring, advice and guidance 🏁

Ascendr

@Ascendr_CSM

Customer onboarding and Project management platform 💪 Resources to empower Customer Success - Templates and examples 📚 - Mentoring, advice and guidance 🏁

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Say goodbye to chaotic customer onboarding! Introducing Ascendr - the ultimate tool for ISVs. Streamline your projects, manage customer interactions and take your CS to the next level. Try it now for FREE at ascendr.co.uk #customeronboarding #projectmanagement #ISVs

Ascendr_CSM's tweet image. Say goodbye to chaotic customer onboarding! Introducing Ascendr - the ultimate tool for ISVs. Streamline your projects, manage customer interactions and take your CS to the next level. Try it now for FREE at ascendr.co.uk #customeronboarding #projectmanagement #ISVs

Onboarding is the only chance you'll get at a second first-impression


Love this! Great article on how to perfect the onboarding journey.


We're in the right space! Such a huge opportunity support the ever growing Customer Success revolution.


Ascendr reposted

I want to do a collaboration with @MrBeast so badly around #GiveWithoutTake in London - retweet this to help me get his attention! 🙏🏻


If I were to help you right now, what resources would be most valuable? CS Plans? Onboarding decks? QBR presentations? #CustomerSuccess #CSM #HelpMeToHelpYou


Strategy question: What's the best approach for getting going with a new SaaS platform? Free tier to get people on and demonstrate the value at a low level? All tiers paid for with upsells? All you can eat paid for plans? #SaaS #BusinessStrategy #Sales


Good morning everyone and welcome to the new year. I hope you all had a lovely holiday break and are refreshed and ready to kick off the year! #excited


Recently watched a video from @simonsquibb on the importance of having purpose in a business. Our ultimate purpose is to enable the success of Customer Success individuals. With this in mind, we're going to be launching free resources to aid them in the new year #GiveWithoutTake


Fantastic conversation this morning about how we're going to integrate AI into the platform, so that the job of the CSM is sooo much easier! #AI #CustomerSuccess #Innovation


Intercom Study Reveals Younger Generations Prefer Casual Language in Customer Support tinyurl.com/yp6s6mky - Generational differences in communication style and preference for emojis and GIFs in customer support revealed #CustomerSupport #CustomerExperience #CustServ


I'm overwhelmed by the power of AI that has exploded this year. Exploring possible use cases for AI. Thoughts/ideas? - Chatbots - Natural language summary/review - Personalisation - Predictive analytics - Language translation What do you want to see? #AI #CustomerOnboarding

Ascendr_CSM's tweet image. I'm overwhelmed by the power of AI that has exploded this year. Exploring possible use cases for AI. Thoughts/ideas?
- Chatbots
- Natural language summary/review
- Personalisation
- Predictive analytics
- Language translation
What do you want to see?
#AI #CustomerOnboarding

Curiosity is the superpower of a CSM. Find out how to become an even better CSM by nurturing your inquisitive nature. Thanks for the great podcast @markstagi @AvomaInc #CustomerSuccess #ProfessionalDevelopment #CSM

It was great to be on the Modern SaaS Podcast chatting about Customer Success and creativity! We covered a few key topics: - Curiosity - a superpower in tech - How curiosity helps in objection handling A few highlights below and the full Pod here: open.spotify.com/episode/4r3zW2…



I can't say this enough. I love my job. I love helping people and I want to share my experiences. I want to build a community of CSMs and those who onboard customers to make them the rockstars they're capable of being. #CustomerSuccess #ProjectManagement #SaaS


🙌 A proper structure to your onboarding process is critical to ensure that you deliver a consistently great onboarding experience #customeronboarding #customersuccess

Discover how business software solutions can help standardize their onboarding process. Watch the video now: youtube.com/shorts/bnyfHi1… #customersuccess #pipeline #advocacymeaning

CsmPractice's tweet image. Discover how business software solutions can help standardize their onboarding process.

Watch the video now: youtube.com/shorts/bnyfHi1…

#customersuccess   #pipeline   #advocacymeaning


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